The Citizen Financial Cyber Fraud Reporting and Management System has been developed in-house by I4C to integrate Law Enforcement Agencies and Banks and Financial Intermediaries. It is currently being utilised along with 1930 operational in almost in every state and union territories of India.

The facility empowers both the banks and the police, by leveraging new-age technologies for sharing online fraud-related information and taking action in almost real-time. The loss of defrauded money in online cheating cases can be stopped by chasing the money trail and stopping its further flow before it is taken out of the digital ecosystem by the fraudster.

The facility empowers both the banks and the police, sharing online fraud-related information and taking action in almost real-time. 

STEP BY STEP PROCESS

• Victims can call on Helpline no. 1930, which is manned and operated by the respective State Police officers.
• The Cyber Police notes down the fraud transaction details (Account Number, Wallet, UPI, Transaction ID, Date, Debit/Credit Card Numbers Etc) and other basic personal information of the caller and submits a Ticket on the portal
• The Ticket gets escalated to the concerned Banks, Wallets, Merchants, and so on, depending on whether they are the victim’s bank or the bank/wallet in which the defrauded money has gone.
• An SMS is also sent to the victim with an acknowledgment number of the complaint with directions to submit complete details of the fraud on the portal within 24 hours, using the acknowledgment number.
• The concerned Bank, which can now see the ticket on its dashboard on the Reporting Portal, checks the details in its internal systems.
• If the victim’s money is still available, the Bank puts it on hold, i.e., the fraudster cannot withdraw the money. If the victim’s money has moved out to another Bank, the Ticket gets escalated to the next subsequent Bank to which the money has moved out. This process is repeated until the money is saved from reaching into the hands of the fraudsters.