The Ministry of Home Affairs has set up a dedicated platform for reporting cyber crimes from anywhere across the country. Though it caters to all types of cyber crimes, it puts special emphasis on cyber crimes against women and children. Once a complaint is filed on this portal, it is forward to the relevant law enforcement agency nearest to the complainant. Ministry of Home Affairs has also started a helpline at 1930 which functions from 09:00 AM to 06:00 PM.
If you are unable to reach 1930 (As it could be busy), you can complain on the portal https://www.cybercrime.gov.in/ or alternatively reach the nearest cyber-crime police station or reach any of your nearest local police station.
Just in case if the issue is with loss of money online, it is highly recommended that you reach 1930 with priority.
The Citizen Financial Cyber Fraud Reporting and Management System has been developed in-house by I4C to integrate Law Enforcement Agencies and Banks and Financial Intermediaries. It is currently being utilised along with 1930 operational in almost in every state and union territories of India.
The facility empowers both the banks and the police, by leveraging new-age technologies for sharing online fraud-related information and taking action in almost real-time. The loss of defrauded money in online cheating cases can be stopped by chasing the money trail and stopping its further flow before it is taken out of the digital ecosystem by the fraudster.
The facility empowers both the banks and the police, sharing online fraud-related information and taking action in almost real-time.
One Nation One Ombudsman Scheme is a scheme that allows to raise complaint (a) for unauthorised transactions or (b) failure in execution of transactions or (c) service related complaints.
It is important to note that you should reach Ombudsman only after (a) FIR is filed (b) Contacted Relevant Bank and Grievance is submitted and they neither have acknowledged nor resolved your issue.
Complaints can be raised on issues related to (a) Banking (b) NBFC, and (c) Digital Transactions.
(a) Raise the complain on the respective Banker / Service Provided
(b) Call Toll Free Number 14448 (Office Working Hours Only)
(c) Long to the portal https://cms.rbi.org.in and raise complaint
(d) Alternatively you can also email your complaint to CRPC@rbi.org.in (Bank Statement – Transaction Screen Shots / UPI App – Transaction Screen Shots / Phone Numbers Both Sent and Received)
See the Below Videos , Before Filing the Complaint
Every end-user customer can raise a complaint with respect to a UPI transaction, on the PSP App (Payment Service Providers ) / TPAP App (Third Party Application Providers ).
The NPCI Portal for Raising Complaint- https://www.npci.org.in/what-we-do/upi/dispute-redressal-mechanism
Requests can be raised for the following reasons only (a) Amount Debited but not credited to beneficiary (b) Transaction failed but amount debited (c) Incorrectly transferred to another account (c) Transaction time out but amount debited in account (d) Fraudulent Transaction (e) Transaction pending (f) Transaction not permitted (g) Transaction Declined (h) Threshold Exceeded.
(a) Paytm – Customer Care: 0120-38883888. (b) Google Pay: 1-800-419-0157. (c) Phone Pe – 080-68727374 / 022-68727374. (D) BHIM UPI – 1800-120-1740
This facility has been created for quick reporting of Attempts made to commit cybercrime using suspicious Website URLs, WhatsApp Numbers/ Telegram Handles, Phone Numbers, Email-IDs, SMS Headers/ Numbers and Social Media URLs etc. This will be used to build up a repository for analysis and monitoring of cybercrime.
If you have become a victim of Cybercrime, please report immediately at https://www.cybercrime.gov.in/ or dial 1930 National Helpline Number.