Indian telecom department has a Central Equipment Identity Registration portal at https://ceir.gov.in where lost or stolen phones can be directly blocked and tracked. Note: – The CIER is currently operational in almost all states and Union Territories of India
You can also access this CIER portal from Sanchar Sathi Portal https://ceir.sancharsaathi.gov.in/Home/index.jsp
The most important thing to note is that the IMEI number is designated to the unique mobile handset, and if you block your mobile number through the CEIR register, the stolen mobile handset will not be able to enable any network coverage with any mobile network company in the near future in India.
(a) Once the FIR / Petition / Lost Mobile Certificate is applied and the number is Blocked by Poluce
(b) LEA (Police) will have access to Traceability Report, this report will enable the LEA to see who is using the stolen mobile.
(c) LEA will consult the Mobile Service Provider and gets the details of the person using the stolen mobile and they will ensure its brought back to the Police Station and handed over to original owner of mobile phone.
(a) Have the FIR or Alternatively get a Instrument Lost Certificate (MeeSeva in AP & TS) or Acknowledged Copy of Your Petition.
(b) Get the Duplicate SIM
(c) Log on to the CEIR Portal https://www.ceir.gov.in/Request/CeirUserBlockRequestDirect.jsp . Keep the FIR Copy, Identity Proof (Aadhaar card or voter ID card)
(d) A request ID will be generated after the form is submitted.
(e) Provide the reason for blocking mobile number.
(f) Your will get an OTP to the registered number , Kindly enter the OTP and submit.
(a) Log on to the portal https://ceir.gov.in/Request/CeirRequestStatus.jsp
(b) Select “check request status” option
(c) Enter the request ID and status will appear
UNBLOCK THE RECOVERED / FOUND MOBILE PHONE ON CEIR PORTAL - SELF
(a) Log on to the portal https://ceir.gov.in/Request/CeirUserUnblockRequestDirect.jsp
(b) Enter the Request ID (While you used for blocking)
(c) Provide the reason for un-blocking mobile number (You Found the Mobile – Either by yourself or Through Police Authorities.)
(d) Your will get an OTP to the registered number , Kindly enter the OTP and submit.
Sanchar Saathi portal is a citizen centric initiative of Department of Telecommunications to empower mobile subscribers.
This portal empowers citizens by allowing them to know the mobile connections issued in their name, get disconnected the connections not required by them, block/trace lost mobile phones and check genuineness of devices while buying a new/old mobile phone.
Sanchar Saathi contains various modules like
It is highly recommended that you use the KYM feature before buying a second hand or refurbished phones as it shows the status of the mobile whether it is blacklisted, duplicated, or already in use by someone else. You must have the IMEI written in the packaging box / mobile bill/invoice, alternatively you can check IMEI number of your mobile by dialling *#06#.
(a) Log on to the portal https://ceir.gov.in/Device/CeirIMEIVerification.jsp
(b) Enter your mobile number
(c) An OTP will be sent on your mobile, kindly enter the OTP
(d) Enter the 15 Digit IMEI number and click on check
(e) Your IMEI number will be verified