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Lost Your Mobile Phone What To do next?

What IS CEIR Portal

Indian telecom department has a Central Equipment Identity Registration portal at where lost or stolen phones can be directly blocked and tracked. Note: – The CIER is currently operational in almost all states  and Union Territories of India

You can also access this CIER portal from Sanchar Sathi Portal

The most important thing to note is that the IMEI number is designated to the unique mobile handset, and if you block your mobile number through the CEIR register, the stolen mobile handset will not be able to enable any network coverage with any mobile network company in the near future in India.

Recovering lost phone through  State POLICE – Via CEIR PORTAL


(a) Once the FIR / Petition / Lost Mobile Certificate is applied and the number is Blocked by Poluce 

(b) LEA (Police) will have access to Traceability Report, this report will enable the LEA to see who is using the stolen mobile.

(c) LEA will consult the Mobile Service Provider and gets the details of the person using the stolen mobile and they will ensure its brought back to the Police Station and handed over to original owner of mobile phone.

blocking mobile phone on CEIR PORTAL - SELF

(a) Have the FIR or Alternatively get a Instrument Lost Certificate (MeeSeva in AP & TS) or Acknowledged Copy of Your Petition.

(b) Get the Duplicate SIM

(c) Log on to the CEIR Portal . Keep the FIR Copy, Identity Proof (Aadhaar card or voter ID card)

(d) A request ID will be generated after the form is submitted.

(e) Provide the reason for blocking mobile number.

(f) Your will get an OTP to the registered number , Kindly enter the OTP and submit.


(a) Log on to the portal

(b) Select “check request status” option

(c) Enter the request ID and status will appear 


(a) Log on to the portal

(b) Enter the Request ID (While you used for blocking)

(c) Provide the reason for un-blocking mobile number (You Found the Mobile – Either by yourself or Through Police Authorities.)

(d) Your will get an OTP to the registered number , Kindly enter the OTP and submit.

Other TIPS :-

Sanchar Saathi portal is a citizen centric initiative of Department of Telecommunications to empower mobile subscribers. 

 This portal empowers citizens by allowing them to know the mobile connections issued in their name, get disconnected the connections not required by them, block/trace lost mobile phones and check genuineness of devices while buying a new/old mobile phone. 

Sanchar Saathi contains various modules like 

  • CEIR  – Block Your Lost / Stolen Phone
  • TAFCOP  –  Know your mobile connections which is on your name and you may report if the number is available on your name and is not yours.
  • RICIWIN – Report Incoming International Call With Indian Number 
  • KYI – Find Wireline Internet Service Providers (ISPs)
  • KYM – Know Your Mobile Number
  • CHAKSU – Reporting Suspected Fraud Communication
(B) Know your mobile (kym) ON THE CEIR PORTAL - SELF

It is highly recommended that you use the KYM feature before buying a second hand or refurbished phones as it shows the status of the mobile whether it is blacklisted, duplicated, or already in use by someone else. You must have the IMEI written in the packaging box / mobile bill/invoice, alternatively you can check IMEI number of your mobile by dialling *#06#.

(C) VErifying the IMEI Number on the CEIR PortaL - SELF

(a) Log on to the portal

(b) Enter your mobile number

(c) An OTP will be sent on your mobile, kindly enter the OTP

(d) Enter the 15 Digit IMEI number and click on check

(e) Your IMEI number will be verified

(d) find my device or erase data on stolen mobile phone
(e) Tips to keep your mobile phone safe
  • Data Leaks – It looks for embedded trackers and lists them. It does not decompile applications and its analysis technique is entirely legal.
  • Confirming Your Mobile Numbers: Allowing subscribers to telecom department to confirm their registered numbers and remove numbers that were registered without their knowledge.
  • Validating SMS Received – Allowing subscribers to identify the sender of bulk SMS.
  • Short Links – Short links received via SMS, WhatsApp, and email may not lead to where they’re meant to, and may damage your computer or your private data. Here is a way to check the complete URL details of short links.
  • Phishing – We can check if a particular website is engaging in phishing activity.
  • Anti-Virus and Anti-Malware – McAfee Mobile Security, and Kaspersky Antivirus and Security can help to spot malicious apps if they have been installed. and block phishing website when you have visited them.
  • 2FA – Enable Two Factor Authentication for all applications and social media and email accounts. There are many 2FA types (a) Hardware Tokens (b) SMS Text-Message and Voice-based 2FA (c) Software Tokens for 2FA (d) Push Notification for 2FA (e) Biometric 2FA.
  • If you are trying to buy a mobile phone and observe that IMEI sticker is tampered or erased / scratched on the hardware, Kindly do not buy